At Xpertnbs, we strive to deliver high-quality products to our customers. In the rare event that you receive a defective product, we are here to assist you.
Defective Product Resolution Process:
Contact Us: If you believe you have received a defective product, please contact us at xpertnbs@gmail.com within 3-5 days of receiving your order. Please provide your order details and a description of the issue you are experiencing with the product.
Evaluation: Our customer support team will review your request and may request additional information or evidence to assess the reported defect.
Resolution: Depending on the nature of the defect, we will work with you to determine the appropriate resolution. This may include:
Replacement of the defective product with a new one.
Refund or credit for the purchase price of the defective product.
Please Note: We follow a strict no return – no refund policy for products other than those deemed defective as outlined in this policy.
Contact Us:
If you have any questions or concerns about our defective product resolution policy, please contact us at xpertnbs@gmail.com.
